Through the administration of various programs, SWHRA offers a multitude of services all designed to benefit our clients throughout the counties we serve in West Tennessee. You may click on each individual service listed to gain additional information including eligibility requirements and contact information.


Emergency Repair Program

The Emergency Repair Program provides grants to low income, elderly homeowners who are 60 years or older to correct, repair, or replace an essential system and/ or a critical structural problem. The purpose of the program is to stabilize the elderly homeowner’s residence by making rapid, essential repairs to make the home livable. The maximum grant is $10,000. This program is funded under an agreement with Tennessee Housing Development Agency (THDA). For more information, e-mail

Foster Grandparent Program

The Foster Grandparent Program provides personal services to children with special or exceptional needs by persons age 55+ with limited incomes. Grandparents provide special attention through social, emotional and educational support that school staff members often do not have the time to provide by working on a one-on-one basis with the children. To be eligible, applicants must be 55 years of age and meet income guidelines. Foster Grandparents volunteer four hours a day, five days a week. In return they receive an annual physical examination, a hot meal each day they serve, and transportation to and from assigned stations, if necessary. Foster Grandparents also receive a non-taxable stipend of $2.65 per hour. If you would like to inquire about becoming a Foster Grandparent, click here

SWHRA Head Start Program Philosophy

Southwest HRA Head Start seeks to provide programming that will enhance children’s growth and development in preparation for later academic and social pursuits. We believe the preschool years and the experiences the children have during these years are important to successful development therefore we make every effort to provide the highest quality program possible. We believe that growth and development are multidimensional therefore we offer the comprehensive services of education, medical, dental, and nutritional health, as well as social services. We believe that children with disabling conditions both benefit from and contribute to programming for preschool children therefore we make a special effort to serve and support children with disabling conditions. Finally, we believe that parents are the most important people in children’s lives and that the support parents give children as they grow and develop is beneficial and crucial to their future success therefore we involve parents in all aspects of the program and support them in their roles as parents and providing for their families. If you would like to learn more about the SWHRA Head Start Program, click here

Homebuyer Education Initiative

Home Buyer Education Initiative (HBEI) provides education and materials to qualified homebuyers as they navigate their way through the home buying process. Southwest HRA will provide a certificate of training upon completion of the course. The Southwest HRA staff has adopted the National Industry Standards for Homeownership Education and Counseling as well as the National Code of Ethics and conduct. Funding for the program is provided by THDA. For more information, e-mail

Homemaker Program

The Homemaker Program is designed to meet the needs of aging and disabled individuals having difficulties with activities of daily living. Services covering a wide range of needs are provided in the home, such as housekeeping, personal care, and respite care. The Homemaker Program provides general housekeeping, laundry, and errands. Personal care, in the form of stand-by assistance, helps with bathing, dressing and grooming. Respite services are provided to eligible full time caregivers. For more information, e-mail

Information and Referral

A community service center is located in each of the 8 counties served. These centers offer many services including information and referrals for clients seeking assistance. CSC Coordinators maintain a list of available services in their communities in order to provide updated information regarding other community services available. Records of all referrals are maintained at the CSC office. Applications for several agency programs are also accepted at each CSC office. This project is funded under an agreement with the State of Tennessee.

Low Income Home Energy Assistance Program (LIHEAP)

The LIHEAP Program offers assistance with utility bills to eligible families. The applicant’s total household income must be within l50% of the Federal Poverty Guidelines. If approved for assistance, a one-time payment is made to the designated utility account. Assistance may only be provided once during the fiscal year. This project is funded under an agreement with the U.S. Department of Health and Human Services and the Tennessee Housing Development Agency. There are two components of the program: Regular and Crisis Assistance. Regular Applications are accepted on a quarterly basis. Applicants are notified of their eligibility status within 90 days. If funds are not available, applicants may be placed on a waiting list and assistance may be provided at a later date. Crisis Assistance is available to eligible families in danger of disconnection of utilities and service is provided in a fast track manner. For more information, e-mail

(Paper Application)        
Madison County Residents may apply online here:
(We are testing the online application and it will be opened up to all other counties soon)
Neighborhood Stabilization Program

Through the Neighborhood Stabilization Program (NSP), Southwest HRA was granted funds to purchase foreclosed properties that might otherwise become sources of abandonment and blight within our communities. The properties will be rehabilitated and sold to Tennessee Housing Development Agency (THDA) eligible buyers at a reduced rate. Households must obtain permanent financing through the THDA Great Rate Mortgage, a USDA Rural Development Direct Loan, a Habitat for Humanity 0% mortgage loan or other non-profit sponsored first mortgage loan with prior approval of THDA. The household income must be at or below 120% of the area median income as defined by the Section 8 Rental Assistance Program. Southwest HRA operates the NSP program in Decatur, Hardeman, Hardin, Haywood, Henderson, and McNairy Counties. For more information, e-mail


The Nutrition Program provides a nutritious meal 5 days a week, Monday through Friday, in fourteen site locations. Regulations specify each meal must contain at least one third of the current daily Recommended Dietary Allowance as established by the FDA. In addition to promoting better health through improved nutrition, the program is aimed at reducing the isolation of old age, and offering older and disabled people the opportunity to live their remaining years in their homes without being institutionalized. Congregate Meals Congregate Meals are provided at senior centers, community centers and other public or private facilities where other social services are provided. Home Delivered Meals Home delivered meals are delivered by volunteers to eligible persons who are confined to their homes by reason of illness or disability. For more information, email

Representative Payee Program

Southwest HRA is a qualified organization through the Social Security Administration to provide Representative Payee assistance for those individuals who are unable to manage their finances alone. Through the Representative Payee Program, not only are bills paid, but other services are coordinated to assist the individual in having a batter quality of life. For more information, phone 1-731-520-6691, 1-800-789-6691 or e-mail

Retired & Senior Volunteer Program (RSVP)

The Retired and Senior Volunteer Program (RSVP) provides opportunities for people 55 and over to make a difference in their community through volunteer service. RSVP volunteers contribute from two to forty hours a week. They serve in schools, day care centers, hospitals, nursing homes, senior centers, community centers, and other non-profit and public organizations to help met critical community needs. RSVP staff helps seniors identify their interests and finds appropriate placement within the community to contribute their time and talents. Volunteers receive supplemental insurance while on duty, and on-the-job training from the agency or organization where volunteers are placed. For more information e-mail

Senior Community Service Employment Program

The Mission of the Senior Community Service Employment Program (SCSEP) is to provide job training and placement for people with limited financial resources who are age 55 or older and to provide employers with trained, motivated workers. If you live in the following counties (Decatur, Haywood, Henderson, Madison) e-mail

Social Services Block Grant

Social Services Block Grant (SSBG) are supportive services provided to adults 18 years of age or older, who are unable to protect their own interests due to mental or physical dysfunction, or advanced age, and who are abused, neglected, or exploited and have been designated as protective services eligible by the Department of Human Services. Services include, but are not limited to the following: assistance with routine household chores, personal care, essential shopping and errands, and case management. For more information, e-mail

Southwest TN Community Development Corporation

Southwest TN Community Development Corporation (SWCDC) is a Community Housing Development Organization (CHDO) created to meet the housing needs of citizens throughout the eight counties served by Southwest HRA. SWCDC operations include home rehabilitation, down payment assistance, home sales to qualified home buyers and home rental to low-to-moderate income families. Currently, SWCEC owns 18 rental units, which are all energy efficient meeting the building standards of the Americans with Disabilities Act and target the special needs population or HUD income guidelines. Funding sources include Tennessee Housing Development Agency, Rural Housing and Economic Development, Community Development Block Grant (CDBG) as well as annual fundraisers.For more information, e-mail

Summer Food Service Program

The Summer Food Service Program (SFSP) was established to ensure that children continue to receive nutritious meals when school is not in session. Free meals, that meet Federal Nutrition guidelines, are provided to all children at approved SFSP sites. The SFSP operates during school vacations, primarily in the summer months from May to August. This is a federally funded U.S. Department of Agriculture’s Food and Nutrition Service and State sponsored through the Tennessee Department of Human Services. For more information, e-mail


Rural Public Transportation

The Rural Public Transportation system is designed to benefit the entire community including elderly, preschoolers, dialysis patients, and disabled. Vital transportation services are provided to the rural areas of Southwest Tennessee, linking these residents to doctors, grocery stores, employment, senior citizen centers, and recreation. Medical trips are provided to Memphis, Jackson, and Nashville. For more information, e-mail

Contracted Senior Citizen Center Routes:

$1.00 per trip/per passenger ($0.50 one way), $0.25 each additional scheduled stop made during the same trip.

Local Daily Routes:

$6.00 per trip/per passenger within the same county of residence ($3.00 one-way).

$10.00 per trip/per passenger to travel out of the county of residence, but still in our 8-county service area ($5.00 one way)

Trip to Other Cities Outside of our Service Area, But in the West Tennessee Region

$20.00 per passenger round trip ($10.00 one way)

TennCare Transportation

TennCare Transportation is approved by the TennCare Bureau. This agency must provide referrals to SWHRA Transportation prior to service.TennCare pays for trips to the doctor, drug store, and other medical services. All transportation stops must be approved and documented on the manifest sent by TennCare. If a TennCare Passenger needs transportation to other destinations not approved by the TennCare Transportation Agency, the passenger must pay the trip fare. To schedule TennCare Transportation, you must contact your provider at one of the following:

BlueCare 1-866-473-7564
TNCare Select 1-866-473-7565
AmeriChoice 1-866-405-0238

Please have the following information ready when you call TennCare: full name, social security number, date of birth, home address, and phone number of the person needing transportation. Also, the name, address, and telephone number of the physician, and the time and date of the appointment.

To Schedule a Trip

ALL trips and stops must be scheduled at least 48 hours PRIOR to the day of your trip, by calling: 1-800-372-6013 or 731-989-0267.

Please have the following information available when call:

  • Your name
  • Date of birth
  • Phone number where you can be reached
  • The date and time of your trip
  • Name and address of your destination
USDA Commodities

The Commodity Program is responsible for receiving, storing and distributing USDA Tennessee Emergency Food Assistance Program (TEFAP) available foods to low-income families in Southwest Tennessee. To qualify, the income level must fall under 150% of the poverty scale. A household may also qualify based upon their participation in any of the following programs: TANF, SSI, Food Stamps, Tenn Care, Public Housing or the Low Income Home Energy Assistance Program. This project if funded under an agreement with the State of Tennessee. Interested applicants should contact their local Community Service Center. For more information, e-mail For 2020 Commodities Distribution Schedule click here:

Weatherization Assistance Program

This program assist low-income households in their efforts to reduce energy costs and upgrade livability standards by installing weatherization measures to their home. This is available to homeowners and renters. Applicants must meet eligibility criteria and have a household income below 200% of the Federal Poverty Guidelines. This program is funded under an agreement with the Tennessee Housing Development Agency through the U.S. Department of Energy. For more information, e-mail

Workforce Innovation & Opportunity Act (WIOA)

The Workforce Innovation & Opportunity Act (WIOA) is a federally funded training and job program that creates a new approach providing workforce innovation activities through statewide and local systems. Authorized workforce innovation activities provided at the local level benefit job seekers, dislocated workers, youth, foster care participants, incumbent workers, new entrants to the workforce, veterans, persons with disabilities, and employers. These activities promote an increase in employment, job retention, earnings, and occupational skill attainment by participants. This improves the quality of the workforce, reduces welfare dependency, and enhances the productivity and competitiveness of the nation. If you would like to know more about the Workforce Innovation & Opportunity Act, click here


Where Are We?

Where are we image map...

The Tennessee General Assembly established Southwest Human Resource Agency (SWHRA) in 1973 as one of nine Human Resource Agencies deemed to be the delivery system for human services throughout the state of Tennessee. SWHRA is a public non-profit agency that serves an eight county region including Chester, Decatur, Hardeman, Hardin, Haywood, Henderson, McNairy and Madison counties...

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