EXTENSION NUMBERS IF CALLING DURING COVID-19 CLOSURE:CALL (731) 989-5111 and dial one of these extensions to be transferred to the appropriate department
For Transportation services, please dial extension 1171.
For Energy Assistance, Commodities, Weatherization, or Case Management, please dial 1121.
For Head Start, please dial 1164.
For Housing Development, At-Risk After School Program, or Summer Food Service, please dial 1131.
For Senior Nutrition, Homemaker, Foster Grandparent, RSVP or Senior Employment Services, please dial 1152.
For Workforce, Development and Training, please dial 3114.
For Payroll related questions, please dial 1113.
For Employee Benefit questions, please dial 1117.
For Personnel questions, please dial 1143.
For Accounts Payable questions, please dial 1112.
For all other inquiries, please dial 1142.
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Customer Consumer Handbook 2019
The Transportation Department provides safe, reliable, on-demand transportation for all residents of Southwest Tennessee, averaging about 400 trips per day.
Diana joined Southwest in May 2005. She graduated from the University of North Alabama with a degree in Secondary Education with concentrations in Social Science, History, and Geography. Prior to coming to SWHRA, Diana worked for McNairy County Government as the Solid Waste Director. She has 17 years of experience working for governmental agencies. Diana has earned Continuing Education Certificates from the U.S. Department of Transportation’s Transit Safety Institute in Bus Collision Investigation, Transit System Security, Transit System Safety, and Managing Transit Emergencies. She became a Certified Instructor in CPR/AED and First Aid in 2012.
We are currently selling our unused fleet at https://www.govdeals.com/
You will need to create a customer account on that website in order to bid on auctioned items.
5311: Rural Public Transportation
Anyone in our eight county region can ride, with the exception of those residing in the Jackson Urbanized Zone. There are no eligibility requirements for general public riders. Passengers must call our dispatch center at least 48 hours in advance to make reservations. Once the schedule has been completed, the rider will be notified by phone of their pick-up time. General public riders are charged a nominal fee based on pick-up and drop-off locations.
Contract TransportationWe have several contracts with outside agencies to transport their members to appointments and facilities. These include TennCare, Vocational Rehabilitation, Workforce Investment, Senior Citizen Centers, Logisticare, Foster Grandparent Program, CSGB, LeBonheur Community Outreach, and the Area Agency for Aging and Disabled. Each contracting agency has eligibility requirements for their members. Riders approved by these programs are able to access transportation for little or no charge.
All dispatching operations are performed in our Central Office Dispatch Center. Using the RouteMatch Transit Management Program, our dispatchers coordinate our resources as one central unit. Since beginning centralized dispatching, we have improved operational efficiencies and reduced our cost per trip.
- Community Outreach
- Community Services
- Head Start
- Human Resources
- Resource Development
- Senior Services
- Workforce Innovation & Opportunity Act (WIOA)
Where Are We?
The Tennessee General Assembly established Southwest Human Resource Agency (SWHRA) in 1973 as one of nine Human Resource Agencies deemed to be the delivery system for human services throughout the state of Tennessee. SWHRA is a public non-profit agency that serves an eight county region including Chester, Decatur, Hardeman, Hardin, Haywood, Henderson, McNairy and Madison counties...read more