Community Services



The Community Services Department comprises several programs providing service to over 12,000 families. Community Service Centers, located in each county, provide easy local access to our services.

Lisa Smith

Lisa has served as the Director of the Community Servics Department since 2005. She has been employed with the agency since 1986 working in several departments since that time. Receiving the Employee of the Year in 1989, she was later promoted to Assistant Director of the LIHEAP/Weatherization Department. In 2005, Lisa became the Director of the newly consolidated Community Services Department. She also represents SWHRA as the Outcome Advisor for Community Action.

Community Services Department

If you need to report a change of address, please use this form:

To self declare zero income, please use this form:

Rental Assistance Forms:
W-9 Form
W-9 Cover Sheet
Statement of Support
CSBG FY2015 APPLICATION eff 9-1-14
Eviction Notice

The following services are provided through the Community Services Department:

The Emergency Food Assistance Program (Commodities)

The Emergency Food Assistance Program provides non-perishable food to low-income families including the elderly and disabled.  This program is more commonly known as the Commodities Program.

Information and Referral

SWHRA operates an information and referral program to provide information regarding available services and make referrals to other community programs. Community Service Centers are located within each of our eight counties. CSC Coordinators track and report all information and referral services provided.  Applications for several agency programs are accepted at each Community Service Center.

Family Case Management

The Family Case Management program is designed to assist low-income households in identifying and overcoming barriers preventing economic self-sufficiency. Case Managers will assist families by working with them to make positive life changes. Participants are enrolled in the program for a maximum of six months while working toward their goals.

For more information, please call 1-800-372-6013.

Emergency Repair Program

This program provides grants to low income eligible homeowners who are recieving disability benefits or are 60 years or older to correct, repair, or replace an essential system and/or critical structural problem. The purpose of the program is to stabilize the elderly or disabled homeowner’s residence by making rapid, essential repairs to make the home livable.

Please call 1-800-372-6013 for more information.

Low-Income Home Energy Assistance Program (LIHEAP)

The Low-Income Home Energy Assistance Program (LIHEAP) helps low income households meet their home energy needs. LIHEAP targets the lowest income households with the highest energy costs. 

Application Instructions FY 2021
Application FY 2021
(Paper Application)        

Please return the application to your local community service center. (All county community service center information can be obtained by going to the left hand side of this page and selecting your county on the map)
You may apply online for Energy Assistance here:


Weatherization Assistance Program

The Weatherization Assistance Program promotes energy efficiency by helping low-income families weatherize their homes and reduce their energy bills. Weatherization improvements include floor and attic insulation, repair/replacement of doors/windows, caulking, weatherstripping, and health and safety measures. For information on how to apply, contact the Community Services Department at 1-800-372-6013.

Representative Payee

SWHRA is a qualified organization through the Social Security Administration (SSA) to provide Representative Payee assistance for those individials who are unable to mange their finances alone. Through the Rep Payee Program, not only are bills paid, but also other services are coordinated to assist the individual in having a better quality of life. For more information, please call 1-800-789-6691 or 731-520-6691.

Where Are We?

Where are we image map...

The Tennessee General Assembly established Southwest Human Resource Agency (SWHRA) in 1973 as one of nine Human Resource Agencies deemed to be the delivery system for human services throughout the state of Tennessee. SWHRA is a public non-profit agency that serves an eight county region including Chester, Decatur, Hardeman, Hardin, Haywood, Henderson, McNairy and Madison counties...

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