We have several contracts with outside agencies to transport their members to appointments and facilities. These include TennCare, Vocational Rehabilitation, Workforce Investment, Senior Citizen Centers, Logisticare, Foster Grandparent Program, CSGB, LeBonheur Community Outreach, and the Area Agency for Aging and Disabled. Each contracting agency has eligibility requirements for their members. Riders approved by these programs are able to access transportation for little or no charge.


It is the policy of SWHRA to afford all eligible individuals the opportunity to participate in federally funded or assisted programs, and SWHRA adopts the following provision: “No person will, on the grounds of race, color, or national origin be excluded from participation in, be denied benefit of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” (Title VI, Civil Rights Act of 1964) This policy applies to all services and programs operated by, or through contracts or subcontracts from SWHRA.


SWHRA is committed to providing a policy of equal opportunity for all employees. All employment decisions are based on merit, qualifications, and competence. Employment at SWHRA is not influenced or affected by an applicant or employee’s race, color, religion, sex including pregnancy, childbirth, gender identity and sexual orientation, age (age 40 and up), national origin, disability which can be reasonably accommodated, veterans status, military service, genetic information, sexual orientation, gender identity, use of a guide dog, or any characteristic protected by law. This policy governs all aspects of employment promotion, assignment, discharge, and other terms and conditions of employment. SWHRA is committed to providing a work environment free from discrimination. SWHRA is committed, and required by law, to take action if it learns of discrimination, harassment, or retaliation in violation of the Agency’s EEO Policy, whether or not the aggrieved employee files as complaint.


SWHRA has developed a plan to improve access to services for persons with Limited English Proficiency. SWHRA uses the Four Factor Analysis for assessing language needs and determining what steps should be taken to ensure access for LEP persons. The four factors include:

  1. Number of LEP individuals in the service area
  2. Frequency of contract with LEP individuals
  3. Importance of the program
  4. Resources available and costs

American Disabilities Act (ADA) of 1990, as amended – SWHRA will implement the requirements of Titles I and II of the Americans with Disabilities Act and Section 504 of the Rehabilitation Act, ensuring the provision of auxiliary aids and services for deaf or hard of hearing, limited English proficient Customers/clients and customers with disabilities requiring essentials.

Edna J. Johnson/EEO Officer