Community Services

The Community Services Department comprises several programs providing service to over 8,000 families. Community Service Centers, located in each county, provide easy local access to our services. The following services were provided in fiscal year 2013 through the Community Services Department.

Lisa Smith
[email protected]

Lisa joined the agency in 1986. Named Employee of the Year in 1989, Lisa worked in many different programs throughout her successful career with the agency and advanced to Assistant Director. In 2005, Lisa became Director of the new consolidated Community Services Department that included responsibilities for the eight Community Services Centers. With her knowledge and experience gained while working within the agency and her strong desire to help families in need, Lisa is a valuable asset to SWHRA.


The Emergency Food Assistance Program (Commodities)

The Emergency Food Assistance Program provides non-perishable food to low-income families including the elderly and disabled.  This program is more commonly known as the Commodities Program.

Information and Referral

SWHRA operates an information and referral program to provide information regarding available services and make referrals to other community programs. Community Service Centers are located within each of our eight counties.  Staff tracks and reports all information and referral services provided.  Applications for several agency programs are accepted at each Community Service Center.

Emergency Repair Program

SWHRA was awarded a two year grant beginning on July, 1 2013, to operate the Emergency Repair Program. This program provides grants to low income eligible homeowners whom are 60 years or older to correct, repair, or replace an essential system and/or critical structural problem. The purpose of the program is to stabilize the elderly homeowner’s residence by making rapid, essential repairs to make the home livable. All projects will be completed by June 30, 2015.

Homeless Program

The Homeless Program provides temporary/transitional housing and support services to homeless families within the City of Jackson. This program also provides rent payments to prevent eviction and avoid homelessness.

Low-Income Home Energy Assistance Program (LIHEAP)

The Low-Income Home Energy Assistance Program (LIHEAP) helps low income households meet their home energy needs. LIHEAP targets the lowest income households with the highest energy costs.

ENERGY ASSISTANCE 2017-2018 (Application)                                                                                                                                                                                                                                         Please return the application to your local community service center. (All county community service center information can be obtained by going to the left hand side of this page and  selecting your county on the map)

Weatherization Assistance Program

The Weatherization Assistance Program promotes energy efficiency by helping low-income families weatherize their homes and reduce their energy bills. Weatherization improvements include floor and attic insulation, repair/replacement of doors/windows, calking, weather-stripping, and health and safety measures.

Representative Payee

The Representative Payee Program provides assistance to Social Security and SSI beneficiaries through the management of their finances. Our staff receives and disburses the beneficiary’s funds to pay current expenses and save for their future needs.

Where Are We?

Where are we image map...

The Tennessee General Assembly established Southwest Human Resource Agency (SWHRA) in 1973 as one of nine Human Resource Agencies deemed to be the delivery system for human services throughout the state of Tennessee. SWHRA is a public non-profit agency that serves an eight county region including Chester, Decatur, Hardeman, Hardin, Haywood, Henderson, McNairy and Madison counties...

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